Last fall we adopted a new company mission which drives everything we do. That mission is: "To be the best in the industry. To 'wow' our customers every step of the way." Our mission is literally written on our walls as a reminder of who we want to be to our customers. Those of us who just attended the Basement Systems annual convention in Connecticut were thrilled to hear that the entire Basement Systems network across North America and the UK is determined to provide "WOW Service!" to all its customers. We came away from the conference feeling so encouraged to live out our mission of customer service. On September 16, 2008, we'll kick off a year-long employee training and spend the whole year learning more and more ways to "wow" our customers. Our customers are worth it!
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